Managing Employees

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Cultivating Good Customer Service Skills – Part 2

By | 2017-01-13T19:07:58+00:00 May 21st, 2016|Customer Service, Leadership, Managing Employees|

Cultivating Good Customer Service Skills In the last article, we talked about cultivating good customer service skills. Today, we'll continue where we left off. As a reminder, customer service starts with you, the business owner, but it's up to you to train you employees to represent the company properly. So without much fanfare, let's [...]

Cultivating Good Customer Service Skills – Part 1

By | 2017-01-13T19:07:06+00:00 May 19th, 2016|Customer Service, Managing Employees|

Cultivating Good Customer Service Skills Recently, I came across an article entitled "75 Customer Service Facts, Quotes & Statistics." Some of the statistics were mind-blowing, and really emphasized the need to cultivate good customer service skills in your employees. Poor customer service cost. What's sad about it is that many businesses aren't even aware of the [...]

Implementing Employee Retention Strategies

By | 2017-01-13T19:05:19+00:00 May 15th, 2016|Managing Employees|

Implementing Employee Retention Strategies Last week, we talked about why employees quit. Today, we're going to dig into employee retention strategies. After all, once you have that awesome employee, you're going to want to keep them. Fairly compensate employees Man Receiving Dollars From Another Man As Payment For A Sale We're going to [...]

Promote Employees with Good Leadership Qualities

By | 2017-01-13T19:30:36+00:00 May 11th, 2016|Leadership, Managing Employees|

Promote Employees with Good Leadership Qualities I'm a firm believer of internal promotions, whenever possible. However, when it comes to leadership, you'll want to promote employees with good leadership qualities, rather than simply choosing the most senior ranking individual. Why? Because you want the right people in the right seats on the bus. A [...]

Effective Ways To Improve Work Performance

By | 2017-01-13T19:26:04+00:00 March 26th, 2016|Managing Employees|

Effective Ways To Improve Work Performance Just about every business owner would like his/her employees to focus on the work they do while producing quality results. However, every company is bound to encounter an employee that fails to meet expectations. Often times it puts business owners in a tough position of choosing between letting an employee go or [...]

Tips on Avoiding a Conflict of Interest When Starting a Business

By | 2017-01-13T19:25:25+00:00 March 22nd, 2016|Business Planning, Managing Employees|

Tips on Avoiding a Conflict of Interest When Starting a Business Creating a conflict of interest when starting a business can be a major setback. Several years ago, I worked for a financial advising company. One thing to know about the financial industry, is they have strict policies when it comes to conflicts of interest. The [...]

5 Areas of Improvement for Employees

By | 2017-01-13T19:22:58+00:00 March 14th, 2016|Managing Employees, Professional Development|

5 Areas Of Improvement For Employees As a company owner, you most likely give your employees quarterly or yearly evaluations or at least it's a good practice. These evaluations typically address an employees overall performance and tackles areas such as strengths and weaknesses, goal setting for the up coming months or year, and often gives an employee [...]

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