Leadership

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Cultivating Good Customer Service Skills – Part 2

By | 2017-01-13T19:07:58+00:00 May 21st, 2016|Customer Service, Leadership, Managing Employees|

Cultivating Good Customer Service Skills In the last article, we talked about cultivating good customer service skills. Today, we'll continue where we left off. As a reminder, customer service starts with you, the business owner, but it's up to you to train you employees to represent the company properly. So without much fanfare, let's [...]

Promote Employees with Good Leadership Qualities

By | 2017-01-13T19:30:36+00:00 May 11th, 2016|Leadership, Managing Employees|

Promote Employees with Good Leadership Qualities I'm a firm believer of internal promotions, whenever possible. However, when it comes to leadership, you'll want to promote employees with good leadership qualities, rather than simply choosing the most senior ranking individual. Why? Because you want the right people in the right seats on the bus. A [...]

3 Online Leadership Courses for Professional Development

By | 2017-01-13T21:05:44+00:00 February 23rd, 2016|Leadership, Managing Employees, Professional Development|

3 Online Leadership Courses for Professional Development I've been attending a 5-part rural leadership course, and it had me thinking what a missed opportunity it is for those who aren't able to attend. Then I thought, there must be more ways to get leadership training to others, which led me to online leadership courses. Online [...]