Customer Service

/Customer Service

Developing a No Show Appointment Policy

By | 2017-04-23T01:44:03+00:00 April 28th, 2017|Business Planning, Customer Service|

Developing a No Show Appointment Policy I've talked to a few individuals about their frustrations with dealing with "No Shows." That is, individuals who make appointments then fail to show up at their appointed times without notice. I recently had a couple of back-to-back no shows myself. It's a reminder of the reasons I started [...]

Creating Customer Satisfaction Survey Questions

By | 2017-01-13T19:13:12+00:00 September 14th, 2016|Customer Service|

Creating Customer Satisfaction Survey Questions This post about creating customer satisfaction survey questions was prompted from a recent phone call I accepted. The guy on the line asked me if I was willing to take the survey. I always ask a couple of questions before I get started. The first is, what is the survey [...]

Cultivating Good Customer Service Skills – Part 2

By | 2017-01-13T19:07:58+00:00 May 21st, 2016|Customer Service, Leadership, Managing Employees|

Cultivating Good Customer Service Skills In the last article, we talked about cultivating good customer service skills. Today, we'll continue where we left off. As a reminder, customer service starts with you, the business owner, but it's up to you to train you employees to represent the company properly. So without much fanfare, let's [...]

Cultivating Good Customer Service Skills – Part 1

By | 2017-01-13T19:07:06+00:00 May 19th, 2016|Customer Service, Managing Employees|

Cultivating Good Customer Service Skills Recently, I came across an article entitled "75 Customer Service Facts, Quotes & Statistics." Some of the statistics were mind-blowing, and really emphasized the need to cultivate good customer service skills in your employees. Poor customer service cost. What's sad about it is that many businesses aren't even aware of the [...]